Refund & Returns Policy

Last Updated: January 1, 2026

At KEEPR & CO, we build products designed to remove everyday stress.
If something isn't right, we'll make it right — clearly and fairly.

1. 100-Day Risk-Free Trial

You have 100 days from the date of delivery to request a return.

This extended return window goes well beyond the standard 14-day legal withdrawal period required under EU consumer law. We offer 100 days because we stand fully behind the quality and durability of our products.

2. Eligibility for Returns

To qualify for a return:

  • The item must be in good condition

  • All included accessories must be returned

  • Proof of purchase (order number or receipt) is required

  • The return request must be made within 100 days of delivery

We reserve the right to refuse returns that:

  • Are requested after 100 days

  • Show signs of misuse, intentional damage, or excessive wear

  • Are sent without prior approval

Items sent back without authorization will not be accepted.

3. How to Start a Return

To initiate a return, email:

📩 info@keeprco.com

Please include:

  • Your order number

  • A short explanation of the reason for return

Once approved, we will provide return instructions and the correct return address.

Do not send items to any address other than the one provided by our support team.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged

  • The item is defective

  • You received the wrong product

If the return is due to our error, we will cover the return shipping costs.

5. Damaged or Defective Items

Please inspect your order upon arrival.

If your product is damaged, defective, or incorrect, contact us within 14 days of delivery at info@keeprco.com .

We may request photos for verification. Once confirmed, we will arrange a replacement or refund at no additional cost.

6. Exchanges

If you prefer a different variant or color:

The fastest solution is to request a return and place a new order.

If you need assistance, contact our support team and we will guide you through the process.

7. Refund Process

Once your return is received and inspected:

  • You will receive an email confirming approval or denial

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 7–10 business days

Please note that your bank or payment provider may require additional time to complete the transaction.

If 15 business days have passed since approval and you have not received your refund, please contact your payment provider first, then email us.

8. Order Changes & Cancellations

Orders are processed quickly.

If you need to modify or cancel your order, email info@keeprco.com as soon as possible after placing it.

Once an order has been dispatched, cancellation is no longer possible.

9. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Products marked as final sale

  • Items intentionally damaged or misused

10. Our Commitment

We offer:

  • 100-day risk-free trial

  • 5-year warranty

  • Dedicated customer support

Because we genuinely believe in what we build — and we want you to feel confident in your purchase.