Shipping Policy

Last Updated: January 1, 2026

At KEEPR & CO, we believe reliable products deserve reliable delivery.
Every order is carefully prepared, quality-checked, and securely shipped.

1. Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday) , excluding public holidays.

During high-volume periods (such as promotions or product launches), processing times may extend slightly. If any significant delay occurs, you will be notified by email.

2. Shipping Options & Rates

We offer the following delivery options:

Standard Delivery

• Available for all orders

• Shipping costs are calculated at checkout for orders under €50

• Free for orders above €50

Express Delivery

• Available in select regions

• Shipping rate calculated at checkout

• Prioritized handling and faster transit times

Shipping costs (if applicable) are clearly displayed at checkout.
We never add hidden handling or packaging fees.

3. Delivery Time

Delivery times start after dispatch.

Estimated Express Delivery Times

Please note: delivery times are estimates and may vary due to customs procedures, local carrier delays, or unexpected circumstances.

4. Duties & Taxes

For customers within the European Union, VAT is included where applicable.

For international orders outside the EU, import duties, taxes, or customs fees (if applicable in your country) are not included in the product price and remain the responsibility of the customer.

These charges are determined by your local customs authority and are outside our control.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

You can monitor your shipment in real time until it arrives.

6. Address Changes

If you need to update your shipping address, please contact us at info@keeprco.com as soon as possible after placing your order.

We will do our best to update the address before dispatch.
Once the parcel has shipped, changes cannot be guaranteed.

7. Order Cancellation

Orders are processed quickly.
If you wish to cancel or modify your order, please email info@keeprco.com within 2 hours of placing your order.

After this time, your order may already be in processing or transit.

8. Lost, Delayed, or Damaged Shipments

If your order appears delayed, damaged, or lost, contact us at info@keeprco.com with your order number.

We will immediately investigate with the carrier and provide a resolution — including replacement or refund where appropriate.

9. Need Help?

For any shipping-related questions, tracking assistance, or delivery concerns, contact:

📩 info@keeprco.com

We are here to ensure your experience with KEEPR & CO is seamless from checkout to delivery.